Handled — AI CRM
The best CRM for an appliance repair business.
Most CRMs were built for everyone at once — plumbers, cleaners, landscapers, roofers. An appliance repair shop is not everyone at once. The best CRM for it is the one that knows what a repair day actually looks like.
The best CRM for an appliance repair business is the one built for repairmen: it runs the schedule, keeps the van stock, finds the part and diagnoses from real manuals. Handled is built that way — appliance repair first. Prices checked 2026-11-11.
What a repair shop actually needs
A repair business is not an office business. The owner is the technician, the dispatcher and the bookkeeper at the same time. Here is what the software has to do, in the order of what hurts most:
- Take the call when your hands are in a washer — and book the job without you stopping work.
- Keep the schedule honest — no double bookings, no jobs that drift past what was agreed.
- Know what is on the van — so you do not drive back for a part you thought you had.
- Find the part fast — with a real price, not a phone call to three suppliers.
- Diagnose from the manual — not from a guess, and not from a web search.
- Remember the customer and the machine — without you typing it in after every job.
- Send the invoice the day the job closes — not on Sunday night.
How to judge a CRM before you pay for it
Five questions. Ask them about any CRM, including ours:
Is the price published?
If a vendor will not show you the price, the price is a negotiation. Housecall Pro publishes $59 to $299 a month (annual billing); Jobber publishes $29 to $399 a month. Workiz publishes no prices at all.
Does it know your van?
Housecall Pro has no native van-stock tracking. Jobber has no van-stock module either. Workiz keeps inventory on its top tier only, behind a quote.
Does it find parts — or just store them?
None of the four big tools was found to search stores for a part with retail and wholesale prices and draft the order for you to approve.
Does it diagnose from manuals?
Only Handled marks every answer confirmed — from a manual, with exact numbers and a source — or unconfirmed — an idea to verify by measurement.
Can you run it by voice?
Jobber's AI Voice covers field tasks in the mobile app. No competitor was found to offer voice control of the whole app, on any tab.
The options, honestly
The short version. Prices and features checked 2026-11-11 on the vendors' own pricing and features pages:
| Handled | Housecall Pro | Jobber | Workiz | |
|---|---|---|---|---|
| Price (annual billing) | TBA — free pilot first | $59–$299/mo | $29–$399/mo | Not published |
| Free trial | Free pilot, ~2 weeks | 14 days | 14 days | 7 days |
| Van-stock inventory | Yes — Max controls it | No native stock tracking | No van-stock module | Top tier only |
| Parts search across stores | Yes — retail + wholesale prices, draft order | Not found | Home Depot lookup for quoting only | Not found |
| Diagnostics from manuals | Yes — confirmed/unconfirmed labels | Not found | Not found | Not found |
| Voice control of the app | Yes — the whole app, any tab | No — AI answers calls | Field tasks in the mobile app | No — AI answers calls |
| Client card that grows itself | Yes | Manual records | Manual records | Manual equipment tracking |
Full comparisons, done fairly: Handled vs Housecall Pro, Handled vs Jobber, Handled vs Workiz, Handled vs ServiceTitan.
Why appliance repair first matters
Handled was not built for "home services" in general and then adapted to repairmen. It was built the other way round: a repairman needed an office that works while he repairs. The parts inventory exists because a van full of parts is a repairman's money. The diagnostics exist because a wrong diagnosis costs a part and a second trip. The client card exists because nobody wants to type in a model number after a long day. Other trades — HVAC, plumbing, electrical, cleaning — come next. Right now, this is a repairman's CRM.
How Handled approaches it
Max runs the business end to end: orders, schedule, invoices, van stock, parts and diagnostics from real manuals — and you run it by voice, on any tab. Read Max agent, Diagnostics & photo part ID and Voice control, or start with Pricing — free pilot, price TBA.
Prices checked 2026-11-11. Sources: the vendor pricing and features pages for Housecall Pro, Jobber and Workiz.
Questions
The one built for repairmen: it runs the schedule, keeps the van stock, finds the part, diagnoses from real manuals, and grows the client card by itself. Handled is built that way — appliance repair first, other trades next.
Housecall Pro publishes $59 to $299 a month and Jobber $29 to $399 a month (annual billing, checked 2026-11-11). Workiz publishes no prices. Handled's price is not decided yet — the free pilot comes first.
Not yet. Handled is built for appliance repair first. HVAC, plumbing, electrical and cleaning come next, as Handled grows.
See also: AI diagnostics for appliance repair · How to track parts inventory and van stock · AI for appliance repair · How much does field service software cost? · Pricing · Roadmap