About Handled — built by a repairman, for repairmen.

Who builds Handled?

Badma Kharashikov, owner-operator of Premier Appliance Repair in Staten Island, New York. He runs an appliance repair business himself: he takes the calls, drives the van, does the repair, writes the invoice. Handled is the tool he needed and could not find — an office that works while he repairs.

Why build it?

Because a one-person business has a math problem. The repair pays; the office work around the repair — the calls, the schedule, the invoice, the part search, the record-keeping — does not, and it takes the evening. The software on the market was built for bigger companies, with dispatchers and call teams, or it was a set of separate tools that never quite talked to each other. Handled is built the other way around: one agent, Max, that does the office work, so the technician can do the repair.

What is the product?

Handled is an AI CRM for small service businesses — appliance repair first, then every small service business in the US. Speak, and the app does it. Max takes orders, runs the schedule, writes invoices, talks to clients, controls the van inventory, finds and orders parts, diagnoses from real service manuals, and grows the client card by itself. Payments, online booking, a client portal, QuickBooks sync and Reserve with Google are all in the product. The Roadmap says plainly what works today and what is next.

See also: Roadmap · Pricing · FAQ