Handled — AI CRM
Diagnostics from real manuals — plus photo part ID.
Max is trained on real service manuals — its own knowledge bases, not a web search. It keeps learning, and every answer is marked confirmed or unconfirmed. A photograph of a part gives you the part number.
Handled diagnoses from real service manuals — its own knowledge bases, not a web search. Every answer is marked confirmed or unconfirmed — and a photo of a part gives you the part number.
Max is not a search engine
Most AI answers a question by searching the internet and stitching together what it finds. Max does not. It works from its own knowledge bases, built on real service manuals — 386 diagnostic cards, with the exact numbers a diagnosis turns on: resistance values, error codes, test procedures. And it keeps learning: the knowledge bases grow as more manuals and diagnostic cases are added. It is not a search engine with a friendly face. It is a library that keeps getting bigger.
What does "confirmed" and "unconfirmed" mean?
Every diagnostics answer from Max carries a label, and the label is the point:
- Confirmed — the answer comes from a manual, with exact numbers and a source you can check.
- Unconfirmed — the answer is an idea to verify by measurement. It is a hypothesis, not a fact, and it is marked as one.
Most AI tools give you an answer and leave you to guess how much to trust it. Handled tells you, on every answer, which kind it is — so you check the right thing with the meter instead of replacing the wrong part.
Trained on real service manuals
Max works from 386 diagnostic cards built from real service manuals, with 104 tools behind it. And it keeps learning — the knowledge bases grow as more manuals and diagnostic cases are added. That is the difference between an answer grounded in the manufacturer's own documentation and an answer assembled from a web search. The cards carry the exact numbers — resistance values, error codes, test procedures — that a diagnosis actually turns on.
Diagnostics in the app: a manual-grounded answer, marked confirmed, with the source — or marked unconfirmed, as an idea to verify.
Photo part ID
Photograph a part or a nameplate and Max recognises the part number. No more reading a worn label under bad light, no more guessing between two look-alike pumps. The photograph becomes the search — and the part number goes straight into the parts search and the client card.
How does this compare with the competitors?
ServiceTitan's Field Pro AI is the nearest analogue: technicians ask Atlas about equipment manuals, diagnostics or parts information mid-job. But no confirmed/unconfirmed labelling was found at ServiceTitan, and ServiceTitan itself warns that Atlas "may be wrong" and that answers should be verified before acting. No competitor was found to identify parts from photos — checked 2026-11-11.
See also: Parts search & ordering · Max agent · Roadmap · Pricing · FAQ
Try Handled in the free pilot
The first ~10 companies use Handled free for ~2 weeks. Price TBA — announced when the Reserve with Google button works.