Handled — AI CRM
Handled Roadmap — what is live and what is next.
The honest status of Handled: what works today, what ships with the App Store release, and what is further out. Updated as the product ships.
Handled is an AI CRM for small service businesses, and this page is the single source of truth for what works today and what is next. Last updated 2026-11-12.
This page is updated as the product ships. The main pages of this site describe the product as it will be; only this page talks about status.
Live now
- Max chat and diagnostics
- Schedule
- CRM
- Van inventory
- Parts search
- Team chat
- Voice control
- 8 languages: English, Russian, Spanish, Ukrainian, Kazakh, Kyrgyz, Mongolian, Uzbek
iOS, TestFlight, build 169. Max works from 386 diagnostic cards built from real service manuals, with 104 tools. Live server: handled-32.
In the App Store release
In code now — build 170, finishing for the App Store launch.
- Offline mode
- Client portal
- Payments (Stripe Connect)
- Sofia — AI voice dispatcher: answers calls when you do not pick up. You record your own greeting, choose a voice, and choose after how many rings Sofia picks up — plus more settings
- QuickBooks sync
- Online booking
- Geolocation — when a technician turns it on, dispatchers see where he is
- Team map — technicians see each other on a map in the Team tab
- Mileage — counted from the moment the technician starts work: the drive to a client and between clients, recorded with where he went and to whom
- Built-in accounting — counts the money: parts, sales tax, technician pay, owner share, with charts for average ticket and job count
- Public API v1
- Full redesign
Further out
- Reserve with Google — needs a Google partnership, a long track
- Checks of payments, QuickBooks sync and Sofia, once they are live
- Android version
- Web version
How to read this page
"Live now" means it works today. "In the App Store release" means it ships with the app when it launches in the App Store. "Further out" means it is planned and the work is ahead — Reserve with Google, for example, needs a Google partnership, which is a long track, not a switch to flip.
When something moves from one column to the next, this page moves with it.
Explore the product: Voice control · Max agent · Inventory · Parts · Diagnostics · Client card · Payments, booking & portal · Pricing
Try Handled in the free pilot
The first ~10 companies use Handled free for ~2 weeks. Price TBA — announced when the Reserve with Google button works.