Handled — AI CRM
Handled vs Housecall Pro.
Housecall Pro is the all-in-one for small shops, with published prices and a 14-day trial. Handled is the AI agent that runs the business — with van inventory and parts search Housecall Pro does not have.
Handled is an AI CRM for small service businesses. Against Housecall Pro, its clearest edges are van inventory, parts search across stores, and a client card that grows itself.
The short verdict
Housecall Pro is the most complete off-the-shelf option for a small shop: online booking, scheduling, estimates, invoicing, payments and review management, with published prices from $59 a month and a 14-day trial of the MAX plan. Handled's case is the gap Housecall Pro leaves open: no native van-stock inventory at all, nothing that finds parts across stores or drafts orders, and no diagnostics from manuals or photo part ID. Housecall Pro's AI answers calls and drafts; Max runs the CRM end-to-end.
Side by side
| Capability | Handled | Competitor |
|---|---|---|
| Scheduling / dispatch | Yes — Max runs the schedule; voice booking on any tab. | Yes — online booking, scheduling and dispatch on every plan; routes and GPS tracking on Essentials; route optimisation on MAX. |
| Invoicing / payments | Yes — Max writes invoices; payments inside the app. | Yes — estimates and invoicing, payments and consumer financing on every plan; card processing from 2.59%, bank (ACH) payments 1%. |
| CRM / client communication | Yes — Max takes orders and talks to clients; the client card grows itself. | Yes — customer management with job history, chat and automated follow-ups; “on my way” texts; review management on every plan. |
| Inventory / parts (van stock) | Yes — Max knows what is on the van, writes off parts on job close, suggests what to buy. | No native stock-quantity tracking was found. Equipment tracking (Essentials+) records customer equipment, not van stock. Housecall Pro points users to QuickBooks Online Plus or the Ply integration for stock. |
| Parts search / ordering across stores | Yes — Max searches stores with retail and wholesale prices; the order is a draft for your approval. | Not found. |
| Diagnostics from manuals | Yes — from real service manuals, every answer marked confirmed or unconfirmed. | Not found. |
| Photo part ID | Yes — photograph a part or a nameplate; Max finds the part number. | Not found. |
| Client card | Grows itself — photographed model numbers and recorded calls are added by Max. | Manual — customer records, job history and equipment lists, built by manual entry. |
| Voice control of the app | Yes — the whole app, on any tab. Speak, and the app does it. | Not found. CSR AI answers incoming calls; nothing found lets the owner run the app itself by voice. |
| QuickBooks sync | Yes — QuickBooks sync inside Handled. | Yes — QuickBooks Online sync on Essentials and above (not on Basic). |
| Online booking | Yes — online booking into the schedule. | Yes — on every plan; customers book and pay online, including from Google. |
| Reserve with Google | Yes — included in Handled. | Yes — customers can book from Google Search and Maps through Reserve with Google. |
| Client portal | Yes — client portal included. | Not verified — no dedicated client portal was found on the vendor pricing page in this check. Recorded as not verified, not as absent. |
| Mobile app | iOS (TestFlight) — see the Roadmap for status. | Yes — free mobile app for iOS and Android on every plan, with offline viewing. |
| AI receptionist / call answering | Sofia, AI answering of calls — see the Roadmap for status. | Yes — CSR AI answers inbound calls, captures the caller's details and books jobs into the schedule. Call answering is a paid add-on with no published price. |
Where Handled is different
- Van inventory — Housecall Pro has no native van-stock inventory at all. This is Handled's clearest gap against Housecall Pro.
- Parts search across stores with retail and wholesale prices, and draft orders — nothing comparable was found at Housecall Pro.
- Voice control of the whole app — Housecall Pro's voice AI answers incoming calls; Handled lets the owner run the app by voice.
- Diagnostics from real manuals, with confirmed/unconfirmed labels, and photo part ID — nothing comparable was found.
- Client card that grows itself — Housecall Pro's records are built by manual entry.
Where the competitor is strong
- Published prices and a 14-day free trial of the MAX plan, with no credit card required and no long-term contract.
- The most complete small-shop package in one system: booking, scheduling, estimates, invoicing, payments, financing and review management.
- CSR AI, an AI receptionist that books jobs from inbound calls, plus an AI Team across the product.
- A price book and job costing from the Basic plan, and a mobile app with offline viewing.
Price
| Plan | Annual billing (per month) | Month-to-month | Users included |
|---|---|---|---|
| Basic | $59/mo | $79/mo | 1 |
| Essentials | $149/mo | $189/mo | 5 |
| MAX | $299/mo | $329/mo | 8 |
Extra users: $35/month per additional user on MAX. Introductory offers shown on the page at the time of the check: Basic and Essentials $26/month for 1 month, MAX $99/month for 3 months — promotions, not the ongoing price. Card processing from 2.59%, bank (ACH) payments 1%. 14-day free trial of the MAX plan, no credit card required; no long-term contract. Handled's price is TBA, so Handled cannot yet compete on published price — the honest case is the capability gap, not a price claim.
Prices and features checked 2026-11-11. Sources: Housecall Pro pricing page (housecallpro.com/pricing), fetched 2026-11-11.
Questions
Housecall Pro publishes its prices, from $59 a month, and Handled's price is TBA — so no price comparison can honestly be made yet.
No native van-stock inventory was found. It has equipment tracking and points users to QuickBooks Online Plus or the Ply integration for stock quantities.
Yes — CSR AI answers inbound calls and books jobs into the schedule. It is a paid add-on with no published price.
Compare Handled with the others: Workiz · Housecall Pro · Jobber · ServiceTitan · Pricing · Reserve with Google
Try Handled in the free pilot
The first ~10 companies use Handled free for ~2 weeks. Price TBA — announced when the Reserve with Google button works.